Frequently Asked Questions

General Questions

Can you ship toys to other cities and towns in Canada? To other countries?

Yes, and yes.

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Can you special order items for me?

We will do our best to place orders for specialty items and have them to you in a timely manner.

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Do you sell gift certificates? What amounts do you sell them for?

We sell gift certificates in any denomination that you would like with no expiry date.

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Do you sell licensed products, such as movie based toys and dvds?

No, we try to stay away from toys that are licensed. We do offer a few selected licensed items based on classic novels and children's books.

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Does Toad Hall Toys have a Facebook page?

Yes, we do! Our Facebook page can be accessed two ways: 1. By searching for Toad Hall Toys on your Facebook account (just make sure that you are not on the page for the Toad Hall Toys in New Hampshire) or 2. By going to the following link: http://www.facebook.com/pages/Toad-Hall-Toys/102195446497804. You can also follow us on twitter just search for toadhalltoys!

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When was Toad Hall Toys first opened?

We opened in 1977.

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Where can I park?

During the day, metered parking is available on Arthur Street and surrounding side streets. You may also find parking in nearby parkades or parking lots. (There are no time constraints on Arthur St. i.e. 3:30 – 5:30)

On Saturdays and Sundays many of these same metered parking spots offer two hours of free parking. Please check your meter to ensure the offer is valid for the street you wish to park on.

Toad Hall customer parking is available in the parking lot directly adjacent to our building and in the parking lot across the street on Thursday and Friday evenings from 6:00 pm to 9:00 pm, Saturdays from 10:00 am to 5:00 pm and Sundays from 10:00 to 5:00pm.

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Where did the Idea for Toad Hall Toys come from?

Toad Hall Toys was founded in 1977 by Ray and Ann England with the goal of creating a toy store unlike any other and providing parents and caregivers options to mass merchant offerings. They succeeded. Toad Hall Toys is a unique and memorable store that can bring out the inner child in anyone.

Today Toad Hall is run by Ray and Ann's daughter Kari, who maintains the high standards, set by her parents many years ago. Kari and Ray hand-pick all of the toys that are sold in the store, and several a times a year you can find them at various toy fairs throughout the US and Canada.

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Where did the wood and glass cabinets in your store come from?

The cabinets came from the original Hudson's Bay store on Main Street many years ago.

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Where did you get the name Toad Hall Toys?

We got our name from the classic children's book, "The Wind in the Willows", by Kenneth Grahame

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Still have questions? Fill out the form on Contact page and one of us Toads will be happy to answer your questions in a timely manner.